JOHN

DARAIo

Platform Builder. Program Driver. Problem Solver. | Program & Platform Delivery | CSM®

WHO IS JOHN?

THE LEADER

SUMMARY

Execution-focused Technical Program Manager with 7+ years delivering cross-functional programs, enterprise platform implementations, and product initiatives. Proven track record owning full delivery cycles — from requirements gathering and roadmap development through sprint execution, stakeholder alignment, and go-live. Experience spanning SaaS product ownership, multi-system platform rollouts, and operational systems design across MSP and PropTech domains.Combines structured program delivery methodology with hands-on technical fluency.

CORE CAPABILITIES

Program & Product Delivery: Technical Program Management • Agile / Scrum Delivery • Product Backlog

Ownership • Sprint Planning & Facilitation • Cross-Functional Program Leadership • Stakeholder Management

Platform Implementation: Enterprise SaaS Rollout Planning • Operational Systems Design • Technology

Roadmapping • Process Standardization • Requirements Documentation • Integration Oversight

Tools & Platforms: Jira • Salesforce • Pendo • Microsoft 365 • EOS • ScalePad • QuoteWerks

Technical: Python (Working Knowledge) • AI Tools (ChatGPT, Claude) • Relational Databases (Basic)

THE COACH

THE CONSULTANT

PROFESSIONAL EXPERIENCE

AtNetPlus 2021 – Present

Client Success Platforms Manager — Platform Implementation & Technical Program Lead (2026–Present)

•Leading enterprise platform implementation program integrating ScalePad and QuoteWerks across operations supporting 70+ client environments

•Owning program strategy, milestone planning, and phased rollout coordination across sales, service delivery, and account management departments

•Serve as internal platform architect — defining integration requirements, scoping implementation phases, and driving cross-functional adoption

•Designed and standardized operational workflows and documentation frameworks adopted across service teams, improving platform consistency and onboarding velocity Client Success Team Manager & vCIO — Cross-Functional Program Lead (2024–2026)

•Managed program delivery for a $1M+ recurring revenue technology services portfolio across 70+ organizations

•Directed cross-functional execution using EOS operating cadence, L10 planning cycles, and structured accountability frameworks

•Built and maintained client technology roadmap system used to track multi-phase technology initiatives and operational milestones

•Coordinated concurrent delivery across internal engineering, service, and account teams on multi-system implementation programs

Solutions Analyst / Client Account Manager — Platform Implementation Lead (2021–2024)

•Led end-to-end implementation and integration of ScalePad and QuoteWerks platforms across client operational environments

•Designed standardized documentation frameworks and client technology roadmaps for 28+ organizations totaling $1M+ ARR in managed technology services

•Partnered with engineering teams to scope, deploy, and integrate new SaaS platform capabilities across client environments

MRI Software 2020 – 2021

Business Analyst / Product Owner — Investment Accounting SaaS Platform

•Owned full product backlog for Investment Accounting SaaS platform within Agile/Scrum development environment

•Led core Agile ceremonies including sprint planning, backlog grooming, and retrospectives as primary facilitator

•Translated business stakeholder requirements into user stories, acceptance criteria, and engineering-ready technical deliverables

•Managed UAT coordination and release validation pipeline to ensure successful production deployments

•Served as primary liaison between business stakeholders and engineering team, managing prioritization and scope decisions

INDEPENDENT PROJECTS

NILytics (Active Development) Founder & Product Lead — Sports Analytics Platform

•Building Python-based sports analytics platform integrating multiple data sources into a centralized relational database

•Owning full product lifecycle: system architecture design, data pipeline development, player valuation modeling, and iterative roadmap delivery

•Applying TPM and product ownership skills to a greenfield platform build from architecture through feature delivery

ADDITIONAL EXPERIENCE

Head Football Coach — Woodridge High School | 12+ years varsity coaching experience including coordinator and leadership roles

Physical Education & Health Teacher — Imagine Academy (2018–2019)

Response to Intervention Coordinator & Educational Aide — Revere High School (2016–2018)

CERTIFICATIONS

Certified ScrumMaster® (CSM) — Scrum AllianceIssued March 2026 | Active through March 2028 |

ID: 001817634

EDUCATION

The University of Akron — Bachelor of Arts, Education